1. The Client is solely responsible for any and all harm or damage caused by their dog while it is under the care of Woodford Green Dog Walking Services, or is using any other services provided by Woodford Green Dog Walking Services, and agrees to indemnify Woodford Green Dog Walking Services in full against any liability arising from such harm or damage to third parties.
2. The Client agrees that, in admitting their dog, Woodford Green Dog Walking Services has relied on the Client’s representation that their dog is in good health and has not harmed or shown aggression or threatening behaviour toward any person or any other dog.
3. All dogs will be subject to an initial assessment by Woodford Green Dog Walking Services staff prior to using Woodford Green Dog Walking Services. Woodford Green Dog Walking Services reserves the right to refuse admission to any dog deemed in their absolute discretion to be, or have the potential to be, dangerous or disruptive.
4. The Client agrees to notify Woodford Green Dog Walking Services immediately of any unwelcome, aggressive, procreative, or dangerous behaviour of their dog that has potential to cause harm to any other dog or individual.
5. Woodford Green Dog Walking Services offer services where dogs co-mingle in groups and the Client accepts that during the course of normal dog play their dog may sustain injuries. All dog play is carefully monitored to avoid injury, but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision.
6. Woodford Green Dog Walking Services will only let dogs off the lead once an ‘off the lead consent form’ has been signed, and will remain at the discretion of Woodford Green Dog Walking Services staff.
7. The Client is responsible for the full cost of treatment of any injuries or illness that their dog receives while under the care of Woodford Green Dog Walking Services, together with any associated costs e.g. call-out charges. The Client authorises the staff of Woodford Green Dog Walking Services to seek such veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the Client’s usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency) and the Client accepts that the staff of Woodford Green Dog Walking Services may at their discretion use any registered Vet. The Client agrees to pay all such costs immediately upon pick-up of their dog, or by agreement with the proprietor.
8. Woodford Green Dog Walking Services reserves the right to refuse admission if the Client fails to provide adequate proof of vaccinations (including bordetella), or the vaccinations are found to be expired or otherwise incomplete.
9. Bitches may not attend Woodford Green Dog Walking Services while in season or pregnant. Woodford Green Dog Walking Services reserves the right to refuse admission if these criteria are not met.
10. The Client accepts that even though their dog is vaccinated against Bordetella (Kennel Cough) there is a chance that their dog can still contract Kennel Cough. The Client agrees that they will not hold Woodford Green Dog Walking Services responsible if their dog contracts Kennel Cough while attending.
11. The Client agrees to take any necessary measures or precautions to ensure that their dog is continuously free of contagious, infectious, or otherwise communicable diseases. The Client further agrees to notify Woodford Green Dog Walking Services immediately of any infectious and/or contagious disease or conditions their dog has been exposed to or is affected by. Such diseases and conditions include, but are not limited to: Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases and Intestinal Parasites. Muddy Paws Dog Services reserves the right to refuse admission until satisfied that the condition is resolved.
12. The Client consents to their dog being photographed, videotaped, and/or used in any media or advertising by Woodford Green Dog Walking Services without prior approval. All such media remain the property of Woodford Green Dog Walking Services.
13. The Client agrees that Woodford Green Dog Walking Services is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog.
14. The Client agrees to ensure their dog has not eaten in the hour before pick up by Woodford Green Dog Walking Services to ensure sufficient time to digest food before any exercise or play. Failure to do so may result in the potentially life-threatening condition Bloat (Gastric Torsion).
15. The Client agrees to provide keys/arrange access to the dog for the agreed appointment; failure to do so will result in a cancellation for that day’s service and will be paid in full by the client.
16. The Client agrees that, by signing the key holder waiver form this will indemnify Woodford Green Dog Walking Services in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.
17. Service: Our dog walking service is available to clients who own dogs and are located in the service area of our business.
18. Agreement: By signing up for our service, the client agrees to all terms and conditions set forth in this document.
19. Safety: The safety of the client’s dog(s) is of utmost importance to us. We will take all necessary precautions to ensure that the dog(s) are safe during walks, but we cannot be held responsible for any injury, loss or damage to the dog(s) while in our care.
20. Payment: Payment for services is due before or on the first day of service. We accept payment in cash, credit card, or other agreed-upon method.
21. Changes to Terms: We reserve the right to change these terms and conditions at any time. The client will be notified of any changes in writing and will have the opportunity to accept or decline the changes.